Refund Policy

Last Updated: January 27, 2025

1. Refund Eligibility

All Agni Node hosting services come with a 30-day money-back guarantee. You are eligible for a full refund if:

• You request a refund within 30 days of purchase
• You have not violated our Terms of Service
• The service has not been used for illegal activities
• You provide a valid reason for the refund request

2. Refund Process

1. Contact Support: Email us at support@agninode.com or use our contact form
2. Provide Details: Include your order number and reason for refund
3. Review Process: We will review your request within 24 hours
4. Processing: Approved refunds are processed within 5-7 business days

3. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Cards: 5-7 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-10 business days

4. Non-Refundable Items

The following items are not eligible for refunds:

• Setup fees (if applicable)
• Domain registration fees
• Services used beyond 30 days
• Services suspended for Terms of Service violations

5. Partial Refunds

In some cases, we may offer partial refunds based on:

• Service usage time
• Resource consumption
• Specific circumstances

6. Dispute Resolution

If you are not satisfied with our refund decision, you can:

• Contact our management team at management@agninode.com
• File a dispute with your payment provider
• Seek mediation through consumer protection agencies

7. Contact Information

For refund requests and questions:

Email: support@agninode.com
Phone: +91-XXXX-XXXXXX
Address: Mumbai, Maharashtra, India