Refund Policy

Last Updated: 27 January 2025

1. Refund Eligibility

You are eligible for a full refund if all of the following conditions are met:

• The refund request is submitted within 24 hours of service activation
• No violation of Agni Node Terms of Service has occurred
• The service has not been used for abusive, fraudulent, or illegal activities
• A valid and reasonable cause for refund is provided

2. Refund Request Procedure

1. Submit Request: Contact our support team via email or support portal
2. Verification: Provide your order ID and registered email address
3. Assessment: Requests are reviewed within 24 hours
4. Settlement: Approved refunds are processed within standard banking timelines

3. Refund Method & Timeline

• Credit / Debit Cards: 5–7 business days
• PayPal / Wallets: 3–5 business days
• Bank Transfers: 7–10 business days

4. Non-Refundable Services

The following are strictly non-refundable:

• Setup or installation fees
• Domain registration or licensing costs
• Services used beyond the 24-hour refund window
• Accounts suspended or terminated due to policy violations

5. Partial Refunds

Partial refunds may be granted at Agni Node’s discretion based on:

• Duration of service usage
• Resource consumption
• Exceptional operational circumstances

6. Dispute Resolution

If a refund request is declined, you may:

• Escalate the matter to management@agninode.com
• Raise a dispute with your payment service provider
• Seek resolution through applicable consumer protection authorities

7. Contact Details

Email: support@agninode.com
Location: Mumbai, Maharashtra, India